Terms + Privacy

Last updated 3rd July 2025.

West 36 Coaching is a division of West 36 Consulting Limited.

Terms of use

You may visit and/or use our Services (including this Website) only if you fully agree to these Terms of Use. By using and/or registering to any of the Services we offer, you signify and affirm your informed consent to these Terms of Use. If you do not read, fully understand and agree to these Terms, you must immediately leave the Website and avoid or discontinue all use of our Services.

​By using our Services, you acknowledge that you have read our Privacy Policy as stated below.

Privacy policy

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us.

When you visit this website https://www.west36coaching.co.uk (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information.

We take your privacy very seriously. ​This privacy policy applies to all information collected through the Services (which, as described above, includes the Website), as well as any related services, sales, marketing or events.

1. What information do we collect?

Personal information you disclose to us.

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you contact us.

Information automatically collected

In short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

​2. How do we use your information?

In short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

  • To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial.

  • Request feedback. We may use your information to request feedback and to contact you about your use of our Website.

  • To send administrative information to you. We may use your personal information to send you service and new feature information and/or information about changes to our terms, conditions, and policies.

  • To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).

  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.

  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

  • To send you marketing and promotional communications. We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, or otherwise contacting us, we will collect personal information from you.

  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website and your experience. We may use and store this information in aggregated and anonymised form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

3. Will your information be shared with anyone?

In short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract.

  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

​4. How long do we keep your information?​

In short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

​5. How do we keep your information safe?

In short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

​

Confidentiality

All information shared during sessions will be kept strictly confidential in line with the principles of confidentiality in the ICF Code of Ethics, both during and after the working relationship. However, the Coach/Sponsor/Client relationship is not a legally confidential relationship (like the medical or legal professions) and so communications are not subject to the protection of any legally recognised privilege.

Confidential Information does not include information that:

a) was in the Coach’s possession prior to its being furnished by the Sponsor/Client,

b) is generally known to the public or in the Client’s industry,

c) is obtained by the Coach from a third party, without breach of any obligation to the Client,

d) is independently developed by the Coach without use of or reference to the Client’s confidential information,

e) the Coach is required by statute or by court order to disclose,

f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others,

or

g) involves illegal activity.

The Coach agrees not to disclose to the Sponsor or any other individual or party within the Sponsoring organisation any information pertaining to the specific or detailed content of the Client’s coaching sessions without the Client’s written consent.

Release of information to the ICF

As part of the ICF requirements for pursuing and maintaining accreditation, the Coach is required to keep a coaching log. The log requires the names of all Clients and their Sponsors for possible verification by the ICF. By signing a Coaching Agreement, the Sponsor agrees to have the Client’s name and start and end dates of coaching added to the log, and the Sponsor’s name and email address to be added to the log.

This is for the sole purpose of verifying the coaching relationship should the Coach be audited by the ICF – no personal notes or details of the coaching will be shared with the ICF at any time.